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Customer Testimonial And Reviews

Canadian Security Professionals

4.9

Based on 381 reviews

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Michael McLoughlin

16:34 20 Feb 25

Excellent install and explaining how to use the system.

Holly Whitwell

22:14 13 Feb 25

Very pleased with the companyThe technician Rabah Haddad is skilled and proficient, friendly and very easy to get along with. He is very knowledgeable, takes time to explain things and always goes the extra mile. He is an asset to your company. Paul & Holly

Gus Stamatakos

13:12 07 Feb 25

Gyorgy Hajos

13:43 30 Jan 25

I am very satisfied with that company. Started with Katie who was very helpful when setup the dill on the phone. Rabah the installer was very knowledgeable (hide a electric wire behind the wall) You don't see too often. Also the installation was very professional. Setup the system he explain everything patiently. Also I don't think you able to find e better dill any other company.

Chris Lui

17:00 28 Jan 25

Thanks to Rabah for his work to set up the alarm system. He is a thorough person and provide good advise to his customer.

Alma Goodman

16:35 28 Jan 25

Hardeep arrived.He was very helpful,polite and most efficient.I recommend him highly.

Stephen Grossett

01:00 24 Jan 25

Brian Salvador

19:39 18 Jan 25

I had a great experience with Canadian Security Professionals. Heather made the quoting process easy, providing clear and detailed recommendations. Hardeep handled the installation efficiently and took the time to explain everything thoroughly. Both were professional and friendly, making the process seamless. Highly recommend!

Kaveekaran Ratnam

19:41 14 Jan 25

Customer service was great from Curtis. The technician was very nice and knowledgeable, and informed us on everything. Thanks Curtis and Rabah.

Andrew Cox

22:46 08 Jan 25

Very easy to deal with. Both Curtis in sales and Hardeep the installer were professional, extremely knowledgeable and there was no upselling like the big companies. Of additional note I had an appointment to attend after the install and Hardeep was extremely efficient and timely to get me out on time and he still took the time to show me all I needed.

Elliott Slocombe

21:39 07 Jan 25

CSP has a straight forward offering. Hardeep installed the system and was very professional and made the set up easy.

Dundas Fuels

18:59 06 Jan 25

Hardeep was very thorough with the install. Would highly recommend him to others.

Saaransh Nagpal

05:27 21 Dec 24

Got it installed a week before, Heather their sales agent was helpful in ansering my questions in detail.What is making me write this review is, just now my wife dropped kitchen utensil and alarm broke off, within 30 seconds, a person inquired from their alarm device if all is ok.Their service is so up to mark

David Brooks

20:01 16 Dec 24

I’m very happy with my experience with Canadian Security Professionals. They were very attentive to my specific security needs and the installation went off perfectly. Hardeep was very thorough and professional and I appreciated his patience while he explained everything and showed me how to use the supporting app on my phone. All in all, this was an excellent experience and I’m pleased with the peace of mind that the security brings. Many thanks to Hardeep and everyone at Canadian Security Professionals. Highly recommended.

Michael Gordon

21:27 14 Dec 24

Did a ton of research and decided on Canadian Security Professionals. Great pre-sales service by Curtis. Answered all my detailed questions clearly and was personable and professional.Hardeep did a great job with installation. Fast, friendly and professional. Explained the system to us and answered all our questions.We needed to add some additional hardware and another installation and Adrian was also fantastic in making the arrangements for us, even over the weekend.Will update this review once we've had the system for a longer period of time but very happy so far.

Louise Mate

21:31 11 Dec 24

Canadian Security Professionals exceeded our expectations every step of the way. Curtis carefully listened to our requirements and provided tailored recommendations for the products we needed, ensuring we felt confident in our choices.Hardeep, the installer, was nothing short of exceptional. His professionalism was evident throughout the entire process. Not only was the equipment installed efficiently and on time, but he also demonstrated great attention to detail. Hardeep took the time to patiently walk me through the app, explaining everything from signing in to using the various features, ensuring I was completely comfortable before he left.This level of service made the experience stress-free and seamless. I highly recommend Canadian Security Professionals for their expertise, customer care, and top-notch installation team. A special thanks to Hardeep for his outstanding work!

Habiba Haddad

03:53 01 Dec 24

dan mills

02:06 28 Nov 24

The entire process from sales to installation to follow up was excellent. Wireless system is very versatile and the app is easy to operate. Katie was very helpful in determining my requirements with quick response to all of my questions.

Brad Rauckman

23:05 27 Nov 24

We recently switched from another alarm company to CSP. Katie, our account rep, was very helpful in answering all our questions. Most importanly, she was very open and honest about the process (the previous alarm company over promised and very much under delivered). Hardeep, the installer, was nice and completed the installation very fast. Overall, I'm very happy we switched to CSP.

Omid Samimi

01:46 22 Nov 24

Tamim was an excellent technician—skilled, kind, and attentive to all our needs. Having such a friendly and professional staff member is truly an asset to any company.

p c

03:36 16 Nov 24

Siddharth Ganesh

00:35 14 Nov 24

Everything was smooth from sales into installation. Rabah was super detail oriented and could clearly explain how to use the equipment!

D Ham

19:24 30 Oct 24

I got a home security system installed by CSP three months ago, and for a service like this, I would normally wait for about a year before doing a review, but based on recent experiences, I am happy to do one now. To start, the customer service is exceptional. Every time I have called, including the first call to get a quote, I have spoken with a person who speaks clear and concise English. Every time I call, I speak with someone who is very knowledgeable about the products and services offered by CSP, and if they aren't, they get me to someone quickly. And I always get a hold of someone quickly! With the last security company I was using, I could wait 20 minutes or more before speaking with someone, and often, the experience was not satisfactory. The last security company was a large, common company, but their service was terrible. And when I did get a hold of someone, they often did not know how to help, so I would get passed from rep to rep, until someone could help. Also, as a side note, I changed security companies when I learned about the major weakness of wi-fi. Most of the big, common companies, that offer home security service use wi-fi, but a criminal only has to cut the cable at the side of the house (and just about everyone has their cable running down the side of their house) and your security system is dead, along with TV, Internet, etc. CSP uses a cell connection. Most of the crooks that will break into your home probably don't have a cell blocker, but they do have common wire snips. It was a real eye opener when I learned the number of years that I was living with nothing but a false sense of security, and just how vulnerable my last security system was. I decided to use CSP because of the helpful answers I received when I first phoned them, and since that time, I continue to be impressed with their tech department, billing inquiries and customer service in general. I highly recommend CSP. They have local offices, you can get a hold of them quickly, you can clearly understand what is being communicated by them and they know how to help!

Gregory Skoncej

19:50 09 Oct 24

Great service done by tech Tamim explain the location for sensors fast and clean installation very friendly person pleasure to have him in myhouse definitely I will recommend csp to my friends and family !

Alia Henderson

16:47 09 Oct 24

Hardeep was wonderful, friendly, explained everything during and after the setup of our alarm system and answered all my questions. Definitely recommend!

Rajen Mistry

02:04 27 Sep 24

Review updated after a constructive conversation to address feedback.Had CSP alarm services from Feb 2021 to August 2024.5 stars for ongoing alarm system management, responsiveness and honesty.2 stars for installation from Feb 2021 (due to an installer who is no longer at the company)I've been with CSP Alarms since Feb 2021. The initial sales person (Curtis) I worked with was fantastic and walked me through available plans/options. Absolute top guy!Unfortunately I didn't have the most positive install experience, as the installer (no longer with the company) upsold me a device. However, all other installers and virtual customer support were extremely professional and completed work to a high standard where I didn't feel pressured.The minor issues I had with my installer, my sales rep (Curtis) ironed out the details which restored my faith in CSP's service.During my 3.5yrs with CSP, they were very responsive and professional. For the remainder of my service, I was very happy with the day-to-day service and equipment never failed.Upon the end of my contract (July 2024), I wish I was informed my contract was ending. As I maintained paying my monthly price despite paying off all of my equipment. For info, you need to give 30days notice to cancel your plan.My new sales rep was extremely professional and responsive with questions I had regarding renewing my plan, but unfortunately CSP were too expensive for my budget. However, I would consider going with them again in the future.I really appreciate one of the senior leaders addressing my google review professionally and taking feedback constructively to address with the sales team.

Veronica Alexander

14:16 25 Sep 24

Tamim Excellent service done by tamim with so much patients and he help with my wifi and he pair my camera to wifi excellent great guy also csp service is great to have them !

Rose P

01:07 22 Sep 24

Our new security system was setup by Tamim yesterday. He arrived on time, very quickly completed the setup and thoroughly explained how the system works - including the mobile app. install and setup. Highly recommend!

Shayna Mendez

19:50 16 Sep 24

Tamim was a a top tier professional. He was extremely professional, well versed in his craft and a funny personable guy. On time, efficient, patient, knowledgeable and a pleasure to have in our space as he works. He makes you feel at ease while he works and explains in detail how to operate your new system. I would recommend 100% for your security needs

Mani M

16:17 07 Sep 24

Hardeep was very professional. He was organized, knowledgeable and courteous Thanks Hardeep!

Colleen Ferrier

22:21 28 Aug 24

This company made it so easy to make my home more secure. I had a rather urgent request and Katie was able to schedule the instalation rather quickly. Hardeep was the installer and kept communication with us throughout the day to let us know when he would be arriving. He was so kind and polite, and made great suggestions to where the system would be best placed. The installation was done fairly quickly and Hardeep ensured that we were able to use the system and the app efficiently before he left. Thank you all for making us feel safer in our home!

Keith Aitken

14:09 25 Aug 24

We started investigating a home security system a few months back. When we spoke to Curtis leBlanc, it was clear this guy really knew what he was talking about and is friendly and not pushy. My wife is very, very thorough in checking things out and we decided that Canadian Security Professionals was the right choice. We are delighted with the system and we sleep a bit better now

Ian Morrison

22:49 19 Aug 24

I've been a customer for about 8 months. Everyone on the team is terrific. I had some connection issues on my side with my WiFi setup (my issue, not theirs) and they very patiently walked me through it on more than one occasion. When I'm travelling, I can check in and see what's going on in the back yard and the front porch. I have no regrets at all about this company and heartily recommend them.

George Fava

15:02 15 Aug 24

Install was quick and painless - Hardeep explained everything and did great app demo - thank you!

Sbubh Singhal

14:53 09 Aug 24

Tamim, we are very happy with your work and we liked your politeness.

Monique Hesse

23:25 07 Aug 24

Tech Tamim show up on time he did great job I'm glad we're secure and we're happy with the service nice and clean explanation was great great suggestion for the location of the camera and the love system we're happy and we try to recommend CSP family & friends!

Jessica Shaver

21:20 02 Aug 24

Catherine

00:34 22 Jul 24

Install was pretty quick. Less than an hour. Everything works well and the technician explained how to operate the system. The only thing that could improve is that the technician arrived in his personal vehicle with no identifying clothing. This isn’t a big issue, but it would be good to let customers know before hand.

Roilan Abacan

16:57 17 Jul 24

I have engaged this company for both my residential and rental properties, and have been consistently impressed with their quality customer service, advanced systems, and exceptional technicians. Tamim Allahyar oversaw the installations for all three properties. His expertise in identifying optimal camera placements to enhance security was invaluable. Tamim's approach was both solution-focused and customer-centric, ensuring that all blind spots and security concerns were addressed through thorough brainstorming sessions. Additionally, Katie managed all transactions across the properties seamlessly, with no issues noted by our team.

Nicole McDowell

15:05 15 Jul 24

If I could leave a 10 star review about Eric I would! Whenever I call I always recieve top notch customer service! He makes sure that he takes the time to understand any issues that needs to be addressed and I get them addressed with efficiency! Seriously the best service and experience ever! Thank you Eric!!!

josette Bouchard-Muller

11:55 11 Jul 24

Contact on the phone with Curtis was clear, easy, to the point. Hardeep installed just what was needed to upgrade my equipment and help me with installing the app on my phone. Great experience.

James V

21:49 03 Jul 24

I've had ADT for years for home security but ever since the Telus acquisition, their service hasn't been great and they've made it harder to do simple things. So we decided to switch providers and after doing a lot of research, I went with CSP. So far, they've been great. Their communication is excellent (Katie is my rep), their support staff have been great as well, and they're cheaper than ADT to boot. No complaints, and I won't go back!

Monica Riemer

23:42 25 Jun 24

Love CSP! Every time I need something and reach out by email their response is under 20mins! They’re friendly, easy to speak with and easy to understand. I’ve used their services for 3+ years and I wouldn’t go anywhere else.

Tom Gaudet

19:46 25 Jun 24

What can I say . Professional from start to finish . From. The Manger to the office staff and there install Guy ( Rabah ) , talk about a person that goes above and beyond .We are very pleased to be with Canadian Security Professionals once again

Zaheer Inshan

16:45 25 Jun 24

Had an installation done by Tamim for my commercial unit. Provided great efficient service as well as great customer service. Definitely worth the price for the peace of mind.

Josiah Kambarami

15:44 17 Jun 24

Wilfredo Santos

22:26 10 Jun 24

I am very happy with the products and service offered by CSP alarms. Now I have reliable services in my business and home.

Bamdad Baghdadi

19:51 04 Jun 24

They gave us a very detailed quote and explained all parts of the equipment and made recommendations.Very professional.

Cameron Gloade

12:54 01 Jun 24

This company was top notch. From the moment we called to enquire about their services right through to installation. They were very knowledgeable, polite and respectful when in our home. The technician Rabah, took the time to walk us through how to use the system and how to use the app on our smartphone. He did an amazing job with the installation as well. We would highly recommend them if you are considering an alarm system.

Antonietta Voci

00:31 23 May 24

Curtis was absolutely amazing, answered all our questions we had. He was very professional and did a great job with setting up our appointment, he even contacted us on a weekend when we had additional questions. The technician who came out to our house was awesome, knowledgeable and quick with the install. He explained everything to me and my family and showed us how to use the new hardware. I would recommend to everyone. I feel so much safer in my home knowing that someone will always be there to help.

Tracy Harding

20:09 15 May 24

We had our system installed today. Our technician was Rabah. He was courteous, efficient, knowledgeable and very professional.A fabulous experience with all our concerns answered.I recommend 💯 %.

Shelly Greenberg

14:48 10 May 24

O Z

22:30 02 May 24

Amazing service, very responsive, easy and fast install. CSP is simply the best and the proof is in the reviews. Curtis was incredible right from the first call.

Alexia Harvey

15:09 01 May 24

Great service! I am so glad we chose CSP for our alarm system and monitoring. Tamim was great and very professional. Curtis provided wonderful customer service and was responsive throughout the process. I highly recommend using CSP for all home security related items.

Jhowafs

18:34 16 Apr 24

Hardeep did an amazing job from installing the system and it was a great help in explaining my system how does it gonna work and suggesting on the best spot to put the motion sensor and camera. And big thanks to Curtis in giving and explaining every package he show me Not to pushy and very honest..

Julie Lofranco

16:20 04 Apr 24

Tamim was a great help in explaining my system. It was a pleasure dealing with him. Curtis was a wonderful salesman. Not to pushy and very honest

toronto543 ontario

01:27 03 Apr 24

Got everything i wanted after doing a bit of research. I went with CSP because of their great reviews from more than a few people. When it comes to security i want the best products with great customer care and not just someone who will do it cheaper. Hardeep and Curtis were very professional and kind and took care of whatever I needed!

Jorge Paquete

20:22 25 Mar 24

Absolutely fantastic! From the moment I spoke with Katie from sales to the professional installation provided by Rabah. What a great team! Katie and Rabah have truly made this a 5-star experience. I would absolutely recommend Canadian Security Professionals for your home or business Security system.

Shelly

14:29 22 Mar 24

We had the pleasure of having Tamim do our installation. He went above and beyond, connecting devices that were outside of the scope of his work order and honouring pricing that was originally incorrectly quoted. He was very respectful of us and our home and took extra care in the install and managing any debris.

Sanjay Modi

14:18 22 Mar 24

Awesome experience, great sales and customer service from Chelsee. Rabah installed the system on time , with ease and extreme professionalism . Great company to work with , thank you

Darlene Buchanan

14:39 09 Feb 24

I have had the alarm system since 2015 and have to tell you very very happy, the smoke detector is very powerful and sensitive...was making custard pie and the oven smoked, man oh man you would never sleep through it, and the very best part 4 gorgeous firemen showed up at my door another time again baking, didn't answer the call from 🔐 company.....best service no complaints here, moving to gated community no longer need the service. Thank you

Dante Darvich

19:46 06 Feb 24

Outstanding security company that genuinely prioritizes its customers. I've been a customer for approximately two years, and whenever I've had any concerns or questions, their response time has been impressively swift. Unlike larger companies that often lack a genuine concern for their customers and seem unfamiliar with their own products, CSP is dedicated to the field of security. If you're contemplating this company, your search can end here. It truly stands out as one of the best options available!

tawfick nadir

15:03 05 Feb 24

I have been with Canadian Security Professionals for almost 3 years. The CSP team is professional and respectful. From the installers to customer service through support, I have always had good services.Keep up the good service team.

MegaMan X

19:44 28 Jan 24

Outstanding company! Their commitment to customer care is truly commendable. I encountered a minor issue, and to my pleasant surprise, it was promptly resolved in less than a day. Their swift and effective response won me over as a loyal customer. If you're in search of an alarm company, these guys are the top choice!

CMA88

17:18 18 Jan 24

Tamin was quick and knowledgeable installing our system. He made sure we understood how to use the system properly from our phone and the tablet and was patient with all of our questions. Thank you, Tamin!

Orev A.

18:39 15 Jan 24

Tamim was very knowledgeable, helpful, and professional in activating the new security system for my buisness. Thank you very much for your help.I had a Telus system and it was one of the worst experience I had with a home security system.

Jennifer Gioia

17:30 12 Jan 24

Tamim was fantastic. Great service !! Assessed our home and placements for motion . Installation went great left everything clean and thoroughly explained . Thank you !

Tom

21:51 02 Jan 24

Had CSP install a system recently. Absolutely fantastic job. Katie and Hardeep worked with me to put together a system customizable to our home. They were very patient, accommodating , and they work with you to find an optimal solution for your home. I highly recommend CSP. Top notch. Katie is outstanding and Hardeep very technicaly knowledgeable

Janet Ajani

20:37 28 Dec 23

Tameem was absolutely amazing!!! He is extremely knowledgeable and knows all the products. He took the time to help me get set up on the app and was just fabulous to deal with. I’m so happy I switched company’s based on his service. Thank you for being amazing Tameem. I would highly recommend his services

Ali Bhimani

01:06 24 Dec 23

I recently had a home monitoring system installed by a technician named Hardeep, and I couldn't be more pleased with the service I received. Hardeep demonstrated exceptional professionalism and workmanship throughout the installation process. His attention to detail was evident in every aspect of his work, ensuring that the system was not only installed efficiently but also aesthetically pleasing.What set Hardeep apart was his ability to communicate complex technical details in a way that was easy to understand. He took the time to explain how each component of the system works, demonstrating the functionality and answering all my questions with patience and clarity. This thorough explanation has given me the confidence to use the system effectively.Moreover, Hardeep's respectful and courteous demeanor made the entire experience very positive. He was punctual, well-organized, and made sure to leave the work area clean and tidy. His commitment to customer satisfaction was evident, and he went above and beyond to ensure that I was completely comfortable with the new system before concluding the installation.In conclusion, Hardeep's outstanding service has not only provided me with a top-quality home monitoring system but also peace of mind. I highly recommend his services to anyone looking for a professional and reliable home monitoring system installation.

Julio C

07:49 03 Dec 23

I have been a customer for more than 8 years. The service is excellent throughout the entire process, from application, installation and technical help. The same technician has come to both houses: Rabah Haddad and both times the Service has been extraordinary. Very professional, patient and with vast knowledge. I want to thank the entire CSP team for their work. I definitely recommend Canadian Security Professional as your provider.

Allan Seigel

01:30 02 Dec 23

My experience with Canadian Security Professionals was excellent from 1st contact to final installation. Katie was extremely easy to communicate with, either by email or phone. She helped with giving a quote for my Security system and then setting up the install.Tamim was great to deal with for installing my system. He made sure that all our devices were in the correct locations in my home and was very understanding of our wants for the location of the control panel. The app for the system is a real plus a well.Katie and Tamim both made this experience a very positive 5☆ one. I would absolutely recommend Canadian Security Professionals for your home or business Security system.

Kat Sullivan

13:34 30 Nov 23

Great experience with Tamim and the team at Canadian Security Professionals. Very professional and took the time to review all aspects of the security system until I felt comfortable operating everything which I appreciated. I highly recommend reaching out to CSP for your security needs!

Dark Crystal Cards

15:55 27 Nov 23

Tamim was great, very helpful and professional. I would highly recommend his services to any business or home in need of a security system.

George Zidan

03:42 23 Nov 23

Katie and Patrick Robertson were amazing he did a very good install.

SomeKindOfBeautiful

20:23 21 Nov 23

WOW! From the moment I inquired about a quote to full installation, they have been amazing. I was working with Curtis to get my account set up & Rabah who did the installation! Thank you!Smooth and easy process. They truly do provide the ultimate client experience. If you need security systems, reach out to them! I highly recommend Canadian security professionals.

Pam Gudgeon

20:16 20 Nov 23

Great &quick service done by tech tamim and I been customer over 10 years with CSP we are glad to have our security and always we call office and there are so helpelp6 without any delay they take care of any issue that we have in our security system .

kris pearn

15:02 17 Nov 23

Tamim was awesome. Right on time. Courteous. Walked us through everything. Wonderful job. Would highly recommend.

Manuela Fattore

21:45 15 Nov 23

Tamin is always helpful and thorough. Does a great job to fix any problems. Service is prompt. Also very flexible with scheduling.

Anna P

00:45 06 Oct 23

Excellent and friendly customer service right from the quote to instillation. Katie provided us with a quote and was very knowledgeable and happy to answer our questions. She didn't try to upsell and was honest about pricing. Rahab was our installer. He was very polite and took the time to show us how to use the system step by step and answer all of our questions. He provided great suggestions and helped us to customize the system. Very happy with our decision.

K B

21:51 03 Oct 23

I've been a loyal customer of Canadian Security Professionals for over 5 years, and they consistently deliver excellent service. They're transparent in explaining their services, allowing you to customize your security features to your liking. What sets CSP apart is their highly knowledgeable tech support team, always ensuring your security system is functioning optimally and swiftly resolving any issues. I've recommended them to friends and family, all of whom have had similarly positive experiences. While you can find similar security systems elsewhere, it's CSP's exceptional customer service and support that truly make them stand out, providing me with peace of mind over the years.

chris catojo

22:56 21 Sep 23

Tamim did such a great job! Mad us feel so safe is fast we are so happy with his service 🙂

Angelo Cappucci

15:44 20 Sep 23

Tamim was fantastic and would highly recommend him to make your household safe and sound happy to meme looked over our house and put all the equipment in the right place also the people in the office were very prompt so total service is Amazing!

Ron Piche

15:27 08 Sep 23

Tamim did a great job installing my alarm system very clean job very nice person he cover all my need for my house he recommended where all sensors goes and install my camera where I choice the spot I will recommend to my friend and family great job Tamim thank you !! And CSP.

Chris Bean

14:43 04 Sep 23

I checked out a handful of companies, and CSP was by far the best.The account manager who walked me through my options was knowledgeable and organized. And the installer who came to the house was creative to accommodate existing electrical access and very detailed in setting up the app on my phone and syncing all the components. And their price is on par with the rest of the industry.I would always strongly recommend CSP!

Montfort Upper James

23:50 29 Aug 23

CSP has been our security and alarm company since we first opened Montfort Upper James more than 17 years now.CSP has been providing us with most reliable and professional service .Added to that the personal touch of the CSP ,Anas .We do recommend CSP to any kind of Business or home security system needs .

Robert Anthony

02:54 19 Aug 23

The technician makes you write a review in front of them while they are installing the system. This is why all of them give 5/5 stars.What else do you expect when someone puts you on the spot and says 'Write a review'!!Their system is below par too.BEWARE of their 3-year contracts...!Pros: their online technicians are very responsive if you encounter a problem

Bill Cournoyea

15:14 18 Aug 23

Tamim was very very personable and knowledgeableWork space kept cleanFast and well versedVery Happy 😃

Cola Han

18:47 28 Jul 23

Easy installation and very easy to use. I initially had the system installed in BC, and the transition from Vancouver to Toronto is very smooth. I just had the alarm removed in Vancouver and reinstalled in Toronto. Very efficient service, Tamim was very professional and helpful. He gave me good advice about where to install the panel. 10/10 would recommend CSP to friends 🙂

Jackie Watson

22:03 21 Jul 23

Tamim was awesome at installing my alarm. He was very respectful while in my home. He was very patient while teaching me the system as well. Tamim is very knowledgeable when it came to showing me how the system works and he took time to answer all my questions. He was very nice to my animals as well.

Ralph Bloch

12:47 19 Jul 23

After switching alarm monitoring from a company in Oakville to CSP it was like comming from darkness into the light. The initial contract went smoothly, without false promises or subtle pressures. Everything was clearly, and patiently explained. After closing the contract, installation occured within days by a a very friendly, and patient technician, who easily responded to our needs.After two weeks we wanted some additional services. A very competent and again patient technician, named John, helped us to add the service at no cost. We are seniors, and need some extra explanations.We regret, not having switched to CSP years ago.

Maurizio Ianni

20:01 10 Jul 23

Tammi is an excellant technicianAll questions were answered and always had my best interest in the installation. Efficient and prompt

Ibrahim Vaid

17:24 05 Jul 23

I would like to say Canadian Security Professionals were not my first choice, but after speaking with Chelsee Yates I had to change my mind. She understood all my points and questions and made sure they were answered with the utmost professionalism and care.I had an appointment for today to have my house secured with their system and the installation was nothing short of Flawless! Hardeep Singh arrived right on time, communicated what needs to be done and how long it will take.Hardeep also went one step ahead by calling me after the installation and helping me understand on how to navigate the mobile app.I am very happy with their recommendation and services and would recommend to anyone who is looking to have a hassle free security system installed in their homes.

Celeste Da Silva

16:57 04 Jul 23

Tamim was great he came and installed our security system. He is was punctual, and was very informing with the information regarding the security system. Would recommend him with six stars not five. 🙂

Ovunc Algin

01:00 25 May 23

I was looking for a home security service and I'm so glad that I came across Canadian Security Professionals. I got a very clear explanation of what services to be provided. They were fast for installation and the system works perfectly. I really feel that I'm in good hands. Thank you!

QT Heart Nayna

17:15 18 May 23

Tamim and Chelsea got the alarm security system done for us today and everything went great. I am very satisfied with the service and would recommend it to anyone that needs it. Tamim was very patient explained everything to me and did an amazing job at home installing everything and Chelsea helped me me over the phone and she was also very good explaining everything to me.I am very satisfied with the service I've received!!!!

KAPTION - TIANA

20:09 09 May 23

Installation was very professional and friendly. System panel is 'user' easy, multi-functional and the camera quality is excellent.Big thanks to Hardeep for a very friendly and seamless install, ask for him to do your install. 🙂

B. D.

21:35 01 May 23

I had a minor issue with the installation. They immediately called me and did their best to fix the problem. I really appreciate their efforts. This is the difference in customer service of privately owned small/medium businesses vs large enterprises like Telus/ADT, Bell, Rogers. CSP actually tries to solve the problem ASAP as opposed to big companies transferring you to 10 different people and doing nothing.

Hand2Heart CPR and First Aid Training

23:07 18 Apr 23

Tamim installed my system today and was very professional, patient and kind. I felt very comfortable navigating the system after he explained everything in great detail. Very happy I have chosen this company, and that Tamim was my installer!

Vany Sada

17:54 19 Jan 23

Had a great experience working with Katie Tamim. They were helpful in determining the right package for us and installation happened quickly and smoothly.

Timothy Banks

17:26 17 Dec 22

This is an updated review. It is rare to find a company that is responsive and keeps trying until they get it right. This is that company. We had a really bumpy start. It took three installation attempts to get it right. However, the whole team was involved in driving towards customer satisfaction. Our installation technician, Patrick, and the office team followed up repeatedly. Ultimately, a happy customer, so I am updating this review. The bottom line is that this team is not going to leave you stranded.

Elsa Santo Camara

14:50 16 Dec 22

Hardeep did a great job on installation. Extremelly friendly even with my dogs, very professional. Curtis was amazing at all times. Always willing to answer my questions and making suggestions. We love our new alam.

Troy Robinson

14:41 03 Nov 22

I was originally with bell and my wife and I had an horrible experience with there team and technician. We canceled our service and went straight to Canadian security. The reason I chose this company was when I called to inquire about there services and prices Katie was easy to talked to, I told her about our previous experience and assured me that they will do better. With in a couple of days they sent their technician Tamim to setup my alarm from top to bottom, Tamim is very knowledgeable about his profession and very honest about any question I asked. He made me aware of everything that needed to be known and you can tell he just cares about giving you the best experience. Overall I’m happy I made the switch from bell to this company.. night a day difference with the customer service! Need more business like this! Tamim thank you for time work.

Metro Contract Management

15:17 01 Nov 22

After calling quite a few security companies I cant tell ya how happy I was to speak with Curtis regarding our existing security system. His knowledge and honesty saved me thousands with pointing me in a direction that I could fix the issue myself.Definitely a company that's trustworthy and cares about their customers not just their wallets.Laura

Christopher Heath

15:34 11 Oct 22

Tamim and Rahim, were absolutely amazing to deal with. We really appreciated their professionalism. The installation process and customer service, were second to none. We would definitely recommend CSP to our friends andfamily family. Great Job!

John Dobson

15:40 07 Sep 22

Morning Chelsea,Thanks for taking my call earlier this morning and taking our updated cc info.I just wanted to express how grateful we are with the services of CSP. Being our 1st ever security system, we’ve had a few “encounters”. The individuals on the other end, have been courteous, helpful and so customer focused.Thanks for the services you and others at CSP do daily and are taken for granted by so many of us.Thanks greatly,John & Dianna of Cambridge

Mel Skinner

15:07 31 Aug 22

Patrick who installed the equipment was professional and competent. He took the time to explain how the system works and made us feel at ease in its operation. An overall great experience with a professional. Curtis in sales took the time to understand our security needs and was knowledgeable in taking us through the range of options and equipment available to match our needs. A great team effort!

Mihaela

00:20 20 Aug 22

We appreciate the professional service!Patrick made the experience with our first alarm system consistent and comprehensible.The initiation of the account/contract was simple, clear and customized to our needs.Thank you!!!

Sammi McGale

17:37 25 Jul 22

Tamim was absolutely great! He took the time we needed to make decisions and explained everything extremely well. We feel safe and listened to. Thank you so much for the peace of mind you gave us!

Linda Kasprzak

12:37 25 Jul 22

Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something... then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars.UPDATEStill finding this company a 5 star. Excellent customer support. Always available. Still impressed.

virender toor

22:54 21 Jun 22

Tamim was abosulety wonderful. He helped install all the cameras and monitors for our home in an efficient and clean way. Amazing customer service skills and friendly service! Definitely will recommend him for future installations.

Paul Kenny

18:01 14 Jun 22

We were in need of a security system for our new retail space and checked with several firms before choosing Canadian Security Professionals. We could not be happier with the service we received. The sales rep we dealt with was Katie Rose Klassoff. Katie was both professional and helpful throughout the process. The technician who installed the system was wonderful, arrived at the specified time and completed the work in a timely manner. We highly recommend C.S.P. for your needs.

Rick Ramcharran

23:44 10 Jun 22

From the first call, to the latest update, even setting up things I didn’t know I had, not only organized, through, professional and very respectful, even the level of commitment Emily and Colt truly unbelievable, the security system is amazing, if you ever call and interact with their agents, you won’t regret calling!!, Emily and her team is great, very knowledgeable and polite agents are very responsive. I rest assure at night knowing CSP got my back!! I recommend this to everyone I meet, thank you guys again!! It’s a great team and service.

Gerardo Alvarez

21:56 08 Jun 22

Tamim was very professional and friendly. He installed our alarm system in a timely manner and without any issues. Highly recommend!

Julia Fee

17:32 08 Jun 22

Thrilled with Rabah Haddad’s expertise yesterday. He patiently listened and offered insightful feedback about best options. I felt very confident in the security system we choose because of all the helpful information that was provided. CAP helps by addressing your specific concerns with the best products. Everything is tailored to you as the customer. Highly recommended!

homeby lini

00:57 31 May 22

Tamim is very experience person. He is very knowledgeable about what he is doing we really appreciate it. Good job. Thank u so much Tamim

Jody Pierson

14:56 19 May 22

Tamim was on time, extremely polite & explained everything very clearly. I also liked that he discussed many different options with me about where to install key pad. He was also very good about helping me set up the app. He is an asset to your company!!

Stephanie D

19:21 10 May 22

Curtis was very knowledgeable and provided honest information that helped me make the best decision for my business alarm + lock systems.

Ran Mo

16:16 06 May 22

Tamim is very professional and knowledgeable. We were given great services and a good training after the installation. Thank you!

Avinash Siewsingh

21:26 05 May 22

Had a wonderful experience dealing with this amazing security company today. The sales rep Katie was amazing and helpful. The installer Tamim was super friendly and helpful. Thank you!

Mike Baric

15:23 13 Apr 22

From the first call to the last moment for the install it was an excellent experience. Tamim, our technician showed up on time and walked us through the best locations for our equipment install. He was very knowledgeable and experienced and addressed all of our concerns and stayed with us until everything was working properly. The solid Canadian company with excellent staff ...highly recommended!

kamran sanaee

18:07 22 Feb 22

I really satisfied with the overall experience with CSP. Katie from the sales office is very responsive. She answered all my questions overs the phone and by email. Tamim installed the system in my house. He is a friendly and knowledgeable person in this field who explained all the installation possibilities for the devices so I can decide. I totally recommend CSP. Thank you 🙂

Rob Tanner

00:55 02 Feb 22

So glad I switched to CSP ! Started with Heather on the phone. She was amazing….walked me through all the options, was patient and did not try to oversell me. Communication was amazing….got an install a couple of days after making the commitment. Set up of the install was easy and seamless. Rabah came on time and was super fantastic ! Nice guy, we went through everything and he is a true security professional. We have a small dog and he helped walk us through where to put the proper motion sensors. He set everything up and then make sure to walk us through all the options, how to use the new system, etc. best experience and so happy we made the move over to them !

ahmad halabi

17:10 21 Dec 21

Great experience dealing with Anas and Tamim . . The installation process was Great. Tamim explained everything in details including suggesting multiple options for placement of camera, motion sensors. He patiently explained the console and mobile app features and patiently answered all our questions ND was very great and patient with my Kids

Stephen

23:52 03 Dec 21

Tamim was an amazing service technician, he really helped me out with all my questions, got me setup with an account and notifications directly to my phone. 10 stars! I recommend Tamim for any alarm installation or technical support you need

Dante D

18:41 22 Nov 21

What a fantastic company this is. I had a couple of issues with the doorbell camera and these guys were right ON IT. Emily is super fast, super smart and super nice when assisting me. Reminds me of the service that I provide my own customers which is above and beyond!If you're looking to get an alarm installed make sure its with CSP. You won't get this level of service absolutely anywhere else.

Nancy

03:50 10 Nov 21

Wonderful Customer Service! Eric is so friendly, is always helpful, books service quickly and answers all my questions. Rabah is kind, knowledgeable, explains everything very well and is an excellent technician. Eric and Rabah make my family feel very valued as customers! I highly recommend Canadian Security Professionals.

Jack Korman

21:33 18 Oct 21

We are very happy with the service we have had, they are very knowledgeable in all of the products that they sell. Emily is very prompt in getting answers for you and if she does not have the answers for you she calls back right away with the answer. I would highly recommend using them for all of your security needs, the installation was explained throughly and the work was done professionally.

Ted Guest

21:02 22 Jun 21

Just had my system installed today by Rabah. What a professional competent installer this employee is and a great credit to your organization. He gave my wife and I excellent and easily understandable information about how to operate our system and answered our questions with great enthusiasm. You are very fortunate to have an individual of this caliber representing your company. I will recommend your products and service to all my friends because of this employee and the amazing way he treated us. Thanks so much for sending him.

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